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Aligning Business and Marketing in

the Age of the Organised Customer

 
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The Modules

Comparison

Permissions Management

Personal Data Analyticis

Personal Knowledge Banks

Personal Scenario Planning

Problem Solving Communities

Requests for Proposal

Reverse Messaging

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Reverse messaging is a 'light' form of Request for Proposal/Permissions Management. Under Reverse Messaging individuals signal their willingness/wish to receive messages about specific items/brands at specific times. A reverse message says 'I am currently in the market for a ... new credit card/lawnmower/washing machine ... and I am willing to receive messages from suppliers of these items'.

In most cases, these reverse messages are collated and aggregated by intermediaries who sell them on to suppliers as leads. A key part of this service is the user's ability to turn messages on and off ('I am no longer interested in offers about credit cards'). Users may also specify e-mail or IM addresses which have a life span designated and controlled by the user.

Business case, for individuals

  • convenient access to information and offers from the right suppliers about the right things at the right time
  • the ability to monetize the value of their attention, as intermediaries pay individuals to keep on uploading their latest reverse messaging/permission profiles

Business case, for suppliers

  • The ability to reduce waste in their go to market processes by talking to the right people about the right things at the right time.
  • Data for analytics regarding the user interest and action cycle (how long between request and buy, how much data required, geographic or other determinants of real user data).

Necessary infrastructure

  • Easy reverse messaging specifications for users
  • efficient aggregation and passing-on of signals of interest to relevant suppliers
  • ability to efficiently filter and present resulting information back to users in convenient easy-to-use formats