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Aligning Business and Marketing in

the Age of the Organised Customer

 
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Identity Interest Group

Helping individuals manage their personal data better is a core element of all person-centric commerce.

But what are the issues and the pitfalls?

 

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Rick Watson, an academic from the University of Georgia, has been exploring the concept of 'Customer Management Interactions' - a sort of antidote to CRM.

See his latest presentation here.


 
Two philosophies of personal data

 

Is personal data like the fish in the sea: something which is simply there to harvested by anyone with the skills and tools to catch it?

Or is personal data 'private property' - a personal asset whose benefits should accrue to the generator and owner of that asset: the individual?

Right now, this philosophical divide underpins virtually every debate about personal or customer data, privacy, identity management, etc.

See the Personal Digital Identity Association's Statement of Intent

 

 

 

Click here to access white papers and presentations on buyer-centric themes.